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Support Forums

Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.


WP THEMES Centreal Plus
WordPress theme support questions

  • Plugin not updating

    Hi, I am unable to update the slider & VC plugins. I downloaded and tried to upload it from add plugins options but it says 'folder already exists' update failed. please help.

    Setup / InstallationFeb 17th, 2018
  • Theme not updating

    Hi, I have recently shifted my website to a new domain and hosting and i am not able to update the theme. It says 'Something went wrong. Make sure that WordPress "uploads"...

    Setup / InstallationFeb 13th, 2018
  • Mobile menu not working

    Hi, Suddenly the mobile menu is not working. The icon is there but nothing happens when i click it. I have Centreal Plus on two sites and on one it works fine...

    Setup / InstallationDec 12th, 2017
  • Footer Text

    Why after updating the theme the footer is having this text 'Centreal Plus by Northeme. Powered by WordPress'

    Setup / InstallationNov 5th, 2017
  • a bunch of questions

    Hi there, I have just upgrade my website to central plus, I have reset everything that was mess up and I love all the new features but I have a bunch of...

    Setup / InstallationNov 1st, 2017
  • "All" category dont show any products

    Hi Mert I am not sure if this is a Northeme-issue or woocommerce problem. But on the page www.nivaagaard.dk/en/collection I have an issue that the "all" category doesn't show any products. It...

    Setup / InstallationOct 30th, 2017
  • IE fail - thumbnails!!

    Hi Northeme I made som changes on a page, showing as a thumbnail on my index page. Now it will not show in IE? It only shows an X (in a box)...

    Setup / InstallationOct 13th, 2017
  • Removing comments from portfolio page

    Hi there. Love your themes! How do I remove the option to comment on my portfolio pages? I have 'disable comments' set to green in the theme options, but the comment box...

    Setup / InstallationOct 7th, 2017
  • where to get WordPress Theme Installer

    I do not have wordpress on my computer. Where to get it?

    Setup / InstallationSep 26th, 2017
  • Project header padding tittle and border lines Centreal Plus

    Hi there, I'm trying to change the padding size at Centreal Plus on a single project. I've been trying to find and modify at style.css without success because there is no option...

    Setup / InstallationSep 14th, 2017
  • broken link from topslider

    Hi Mert On www.nivaagaard.dk I have a lot of top-sliders. They all work in all three languages on the page except the one called: "Ændrede åbningstider og begrænset ... 35 og 36"...

    Setup / InstallationAug 29th, 2017
  • Buttoms not working in excerpts

    Hi Mert On the page www.teatergrad.dk all buttons in my excerpts are suddenly not working. Earlier on I have done this change to the class.php file (from directions from you): It is...

    Setup / InstallationAug 3rd, 2017
  • Theme crashed on latest wordpress update?

    I am using the old Centreal theme ( installed 2015) and after an update woth the lates Wordpress 4.8 plug in, the website is not loading on the browsers. Do you think...

    Setup / InstallationJul 24th, 2017
  • SVG Image in single image post

    Hi, How can i add svg image in a single image ?

    Setup / InstallationJul 20th, 2017
  • Background pattern not showing when inserting logo image.

    Hi, I have set a background pattern and when i am uploading the logo image the pattern goes away. Please help.

    OtherJul 12th, 2017
  • Spacing between 2 rows

    Hi, How can i delete the space between the slider and the black strip in the below link http://avlinefurniture.com/

    Setup / InstallationJun 25th, 2017
  • hover effect on single image

    Hi, How can i add a hover effect on a single image.

    Setup / InstallationJun 25th, 2017
  • WooCommerce Shop Feature Not Loading

    Hi. Apologies in advance if this comes across as an idiot-question. I've had the Centreal theme for several months now and I love it. Initially when I installed it, the "factory-installed" shop...

    Setup / InstallationJun 20th, 2017
  • menu link

    Hello, Is it possible to make a menu title un-clickable or un-active? For example, the title 'events' when you hover over it brings up a dropdown menu, I'd like the pages in...

    Setup / InstallationJun 11th, 2017
  • Social Icon

    Hi, Recently i was adding social icons from theme options and i got this message Fatal error: Class 'Northeme_social' not found in /home/ontrip/public_html/wp-content/themes/centreal-plus-master/framework/admin/classes/class.ajax.php on line 1471 What to do with this ?

    Setup / InstallationJun 4th, 2017
  • theme update V2.4.3 - broken homepage

    Hi, I just updated to the lastest V2.4.3 and now have my homepage not showing all my products as usual. I am only seeing one product now that I have updated the...

    Setup / InstallationMay 29th, 2017
  • downloading latest upgrade

    It's two or three months since I was last able to devote some time to my new website and I've just tried to download the latest update to the Centreal Plus theme....

    Setup / InstallationApr 6th, 2017
  • Post type heads on my homepage disappeared

    Hello Mert, It's been a while. Hope all is well at Northeme. I updated my theme last night and I'm really stumped with something. On my homepage, I have several post type...

    Setup / InstallationApr 5th, 2017
  • Text coming up in Greek symbols on portfolio pages

    Hi, The text on all of our portfolio pages seems to be coming up in greek symbols. The problem seems to only be happening on PCs and not on Macs. We have...

    Setup / InstallationApr 5th, 2017
  • Team Member on phone layout

    Hello Mert, I'm working on an About page using the Northeme Team Member template. It's all perfect except that when I open the page on a iPhone the text column isn't scalling...

    Setup / InstallationMar 24th, 2017

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