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Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.


WP THEMES Reframe Plus
WordPress theme support questions

  • Mobile Menu

    Hi Mert, how can I do to have the font size in Mobile Menu, smallest in the Drop Down in Mobile, how it is in the Menu Items? In addition, I would...

    Setup / Installation
  • How to remove frame from background slider?

    Hi there, Could someone tell me how to remove the website frame on background slider? I would like to see the slider images full screen like the demo but I couldn't find...

    Setup / Installation
  • Social Icons Colour Inconsistency in Mobile Menu

    Hi Mert, You may remember a few days ago you helped me changed the colour of my social icons on the background slider home page with some script you had me paste...

    Setup / Installation
  • Portfolio Featured Image/Thumbnails and Blog Listing Page Inconsistancy

    Hi Mert, I hope you’re well. Sorry to add to your workload again. For some reason I can’t set my portfolio thumbnails using “Set Featured Image” anymore. When I try to do...

    Setup / Installation
  • Home Page Menu Hover Colour and Home Page Social Icon Colour

    Hi Mert, I hope you’re well. To increase legibility, I opted to change the colour of my menu and social icons on my home page (with background slider gallery) and it’s created...

    Setup / Installation
  • APPLYING ISSUE

    Bought RF+ and installed on wordpress, did all the requirements but when i'm trying to edit with wordpress or visual composer, i can't have the main format of the theme. I have...

    Setup / Installation
  • Thumbnail problems

    I have a new problem, not sure if it is update related or what is causing it. I can't seem to create or replace thumbnails/featured image anymore. It uploads and shows an...

    Setup / Installation
  • Sticky Footer and Mobile Menu Amendment - Custom Modification Advice

    Hi Mert, I hope you’re well. There’s two custom modifications I’m hoping to make to the Reframe Plus theme. I understand they’re beyond the scope of theme support, but I was hoping...

    Setup / Installation
  • SEO indexing problems

    A search of our website johansundberg.com reveals hundreds of empty pages, one for each image in the media database. Try the search site.johansundberg.com and you'll find these. I feel there is something...

    Setup / Installation
  • Go to top

    Hi Mert, the arrow go to top, it does not appear in the post short, but still is needed. An example: http://www.damicographicstudio.it/portfolio/zodiaco-cosmetici/ How to fix? Best, Giovanni

    Setup / Installation
  • How can I find authors from search form using author's name ?

    Hello dear Northeme-team, I guess this question/request depends more on the Wordpress search-engine than your theme, but I'll try ... Several authors are writing for my website and I would like to...

    Setup / Installation
  • Viewport is not supported

    Hi Mert, I now noticed that you can not change the setting of the theme from the phone screen, by obtaining this message: Viewport is not supported! Northeme framework is not suitable...

    Setup / Installation
  • Different body border colors for each page

    Hey Northeme-team ! I'm trying to set a specific body border color for each different page using the custom CSS in the page settings. So I tried both : .mainframeclass {background:rgb(118, 166,...

    Setup / Installation
  • Portfolio Thumbnails and Lightbox

    I'd like my portfolio thumbnails to open directly in lightbox mode when clicked on. I'm experiencing two complications; 1. After clicking the thumbnail text, the full size image begins loading in lightbox...

    Setup / Installation
  • Why i can see only 3 collections and not all collections?

    Why i can see only 3 collections and not all collections? Another, is it possible chabge the position of the menu in the slideshot, to put it on the top right side...

    Setup / Installation
  • logo moving

    Hello. When you scroll down the logo appears again but that doesn't show nice in pages with small content. It seems like an error. How can I disable this? example: http://meli-honeyshop.gr/index.php/about/ Thank...

    Setup / Installation
  • Fade does not work on phone screen

    Hi Mert, I have a problem with Slide: Animation / Fade does not work on your phone screen, on telephone animation and always slide. How can I fix? Best regards, Giovanni

    Setup / Installation
  • blog problem with first post

    Hello. I have a problem. The first post of the blog, when there is text in it, it is shown twice. That's not nice. How can I correct this problem? Thank you

    Setup / Installation
  • Portfolio

    Hi! First of all, congrats for this theme. From the demo, how can I configure the settings in order to have the same structure as Portfolio >Project> LightBox directly (cf. Layout>Lightbox gallery,...

    Setup / Installation
  • scale of images on home page

    Hello. Whenever I add photos to the home page slider it crops them. How do I prevent it from cropping my photos? Thank you.

    Setup / Installation
  • italic font

    Hi, i want to use an italic font that i have downloaded in my computer like i use the bold and the regular one. What can i do? The website does not...

    Setup / Installation
  • Logo url do not works correctly

    Hi, i'm trying to change the logo url into one page, but when i save changes, it doesn't work properly and it shows another page instead the one that I configure. What...

    Setup / Installation
  • Slider confusion ?

    I'm am confused, ever since updating to the latest release I don't know how the sliders work. I use to go into sliders and update them, make background ones or normal ones....

    Setup / Installation
  • WooCommerce update

    Hi Mert, What does this message mean and how do I fix? "Your theme (Reframe Plus Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to...

    Setup / Installation
  • Visual Composer updates

    Hi Mert, is no longer being updated, this is the message: An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate...

    Setup / Installation

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