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Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.


WP THEMES Reframe Plus
WordPress theme support questions

  • Portfolio categories on sidebar

    Hi I would like to display portfolio categories on portfolio sidebar, but for some reason it displays post categories not portfolio categories. How can I fix it? Thanks Krõõt

    Trouble using a theme featureSep 15th, 2019
  • .htaccess file

    Hi where can i find .htaccess file, to change max execution time? Thanks Krõõt

    OtherAug 19th, 2019
  • Portfolio Grid block won't let me filter using portfolio categories

    For some reason, the Portfolio Gird feature of WP Bakery Builder won't let me filter my portfolios by category. When I start typing, none of my Creative Fields are recognized. (I have...

    Trouble using a theme featureAug 6th, 2019
  • 2 portfolio pages showing different projects / excluding category from portfolio page

    I would like to have 2 different portfolio pages showing different projects (i.e. Old Work showing projects A, B and C, and New Work showing projects D, E and F) but I...

    Setup / InstallationJul 21st, 2019
  • How to collapse portfolio grid

    I can't figure out how to get portfolio grids (or any grid for that matter) to collapse with a shrinking viewport like in the Reframe + demo site: https://northeme.com/theme-live/reframe-plus For example, here...

    Trouble using a theme featureJul 3rd, 2019
  • Disable Lightbox

    Hello, your Theme Reframe Plus is amazing. But I want to disable lightbox in the single-page from my shop. It doesn't work, when I set the button on "Disable built-in slider /...

    Trouble using a theme featureJun 17th, 2019
  • Visual Composer / WPBakery Page Builder

    Although currently WPBakery Page Builder most recent version is 6.03 and my site has the 5.7 version, the theme is not detecting that there is a more recent version to update to...

    Setup / InstallationJun 11th, 2019
  • how to put "title" custom field in italic

    Hi, I would like to put the "title" case of the additionnal custom field into italic instead of "strong". How can I do that? Thank you, best

    Trouble using a theme featureJun 6th, 2019
  • Gutenberg and page templates

    With Gutenberg coming on the scene I'm confused about the best way to create the most basic page. I'd like to try using Gutenberg blocks to create it. I want to make...

    Trouble using a theme featureMay 1st, 2019
  • Updating theme

    I've upgrades the Theme Club this year. Do I need to use the new activation code for Reframe Plus to update my existing site to the latest version?

    Setup / InstallationApr 30th, 2019
  • Product Image auto-zoom when selecting product "Choose an option"

    When I select "Choose an option" on a product, the product image auto-zoom, and I have to click again on it in order to get it back to normal image size. It...

    Bug reportApr 26th, 2019
  • WPBakery Page Builder element inside Works

    Hello, I'm trying to use WPBakery Page Builder to create a gallery to put inside one of my Works. Not sure if this is something that is supposed to work, but here's...

    Trouble using a theme featureApr 25th, 2019
  • contact form shortcode

    Hello! Now that Guttenberg is in use, I can't seem to find a way to search up and identify specific short codes... this time for a contact form. I've scanned documentation and...

    Trouble using a theme featureApr 24th, 2019
  • Post Sharing Button for Instagram

    There is no Sharing Button for Instagram. Is it possible to setup one?

    OtherApr 18th, 2019
  • Edit password page

    Hello, how can I edit the "page" that asks me for password? Also, is it possible to have a personalized page/message for each password-protected project? Thanks, Simone

    Setup / InstallationApr 8th, 2019
  • Un-clickable page (with sub-items) on mobile

    Hello, on my menu there is "About me" and two sub-items, on the desktop version I can click on all three elements, but on the mobile version I can only access to...

    Trouble using a theme featureApr 4th, 2019
  • Categories & Tags

    Hi Mert. I am wondering if there is a way to "share" categories between different post types? I am currently in the process of switching some (or all) of my Blog posts...

    Trouble using a theme featureApr 2nd, 2019
  • Social Icons color (under left menu)

    Hello, how can I change the color of the Social Icons (only) that are under the left menu? Thanks, Simone

    Trouble using a theme featureApr 1st, 2019
  • Snazzy maps - or any other Google maps personalised styles

    Hello, I'm trying to personalise the map on my Contacts page. How can I apply a different style? I have already installed the Snazzy Maps plugin, but it doesn't seem to work......

    Trouble using a theme featureMar 31st, 2019
  • Scroll the logo away, keep the menu visible

    Hello, how can I make the logo go up (an disappear) when scrolling the page down, so that only the left menu is visible and remains visible (just like the old Reframe...

    Trouble using a theme featureMar 31st, 2019
  • Set a specific/different hover effect to a single thumbnail

    Hello, how can I set a specific/different hover effect (color, alignment, etc..) to a single thumbnail (or more than one)? Thanks, Simone

    Trouble using a theme featureMar 31st, 2019
  • Single column layout in mobile view

    I would like to have my images larger in mobile view. Is there a way to use a single column view of the gallery so that images appear stacked one on top...

    OtherMar 14th, 2019
  • Alignment / Padding

    Hi, I'm trying to line up the blog section with main content but I can't work out how this is done. I've added an image to show the problem. The magenta rules...

    Trouble using a theme featureMar 6th, 2019
  • Woocommerce Related Products

    Hi Mert, Is there any way to control to some degree what products show up as 'Related Products' in Woocommerce within Reframe Plus? At the moment it seems to be entirely random...

    OtherFeb 21st, 2019
  • LightGallery Captions

    Thanks again Mert, for your beautiful themes. I hope I can be clear. I am using the LightGallery for all my portfolio images on four sites. The image captions link to the...

    Trouble using a theme featureFeb 20th, 2019

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