Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.
I can't figure out how to get portfolio grids (or any grid for that matter) to collapse with a shrinking viewport like in the Reframe + demo site: https://northeme.com/theme-live/reframe-plus For example, here...
Hello, your Theme Reframe Plus is amazing. But I want to disable lightbox in the single-page from my shop. It doesn't work, when I set the button on "Disable built-in slider /...
Although currently WPBakery Page Builder most recent version is 6.03 and my site has the 5.7 version, the theme is not detecting that there is a more recent version to update to...
Hi, I would like to put the "title" case of the additionnal custom field into italic instead of "strong". How can I do that? Thank you, best
With Gutenberg coming on the scene I'm confused about the best way to create the most basic page. I'd like to try using Gutenberg blocks to create it. I want to make...
I've upgrades the Theme Club this year. Do I need to use the new activation code for Reframe Plus to update my existing site to the latest version?
When I select "Choose an option" on a product, the product image auto-zoom, and I have to click again on it in order to get it back to normal image size. It...
Hello, I'm trying to use WPBakery Page Builder to create a gallery to put inside one of my Works. Not sure if this is something that is supposed to work, but here's...
Hello! Now that Guttenberg is in use, I can't seem to find a way to search up and identify specific short codes... this time for a contact form. I've scanned documentation and...
There is no Sharing Button for Instagram. Is it possible to setup one?
Hello, how can I edit the "page" that asks me for password? Also, is it possible to have a personalized page/message for each password-protected project? Thanks, Simone
Hello, on my menu there is "About me" and two sub-items, on the desktop version I can click on all three elements, but on the mobile version I can only access to...
Hi Mert. I am wondering if there is a way to "share" categories between different post types? I am currently in the process of switching some (or all) of my Blog posts...
Hello, how can I change the color of the Social Icons (only) that are under the left menu? Thanks, Simone
Hello, I'm trying to personalise the map on my Contacts page. How can I apply a different style? I have already installed the Snazzy Maps plugin, but it doesn't seem to work......
Hello, how can I make the logo go up (an disappear) when scrolling the page down, so that only the left menu is visible and remains visible (just like the old Reframe...
Hello, how can I set a specific/different hover effect (color, alignment, etc..) to a single thumbnail (or more than one)? Thanks, Simone
I would like to have my images larger in mobile view. Is there a way to use a single column view of the gallery so that images appear stacked one on top...
Hi, I'm trying to line up the blog section with main content but I can't work out how this is done. I've added an image to show the problem. The magenta rules...
Hi Mert, Is there any way to control to some degree what products show up as 'Related Products' in Woocommerce within Reframe Plus? At the moment it seems to be entirely random...
Thanks again Mert, for your beautiful themes. I hope I can be clear. I am using the LightGallery for all my portfolio images on four sites. The image captions link to the...
Hi, There seems to be an issue with Yoast SEO and Reframe Plus. When the plugin is activated, single portfolio items cannot be edited, whether in visual or text mode. When the...
Hi, Despite the setting of the images is 275px x 206px, vertical thumbnails are not cropped at 206px by the theme. I give you also the link to see the problem, you...
Hi. Love your theme(s). I am muddling through set up of two sites, and everything (almost everything) is up and running. However when I use the search feature, the first item that...
Dear Support team, how can I add moseovers with the project titles to my gallery? I bought the Reframe Theme because I'd like my gallery look like the one on your demo...
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