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Support Forums

Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.

WP THEMES Reframe Plus
WordPress theme support questions

  • WordPress 5.5.1 Breaks Site - broken after update - all themes and plugins are the latest version

    Bug reportOct 28th, 2020
  • Grid Animation/ Transition Not Working

    Hello The portfolio grid transition between categories isnt working for me despite the the Disable Grid animation being definitely turned off. Im sure this is an easy fix but id be grateful...

    Trouble using a theme featureOct 10th, 2020
  • Blurred images in woocommerce

    Hello, I'am trying to install a shop with Woocommerce plugin, but I have difficulties with my images: they appear blurred. I've read about checking their sizes in: WooCommerce > Settings > Products...

    OtherOct 9th, 2020
  • duplicate a slider (northeme-sliders)

    Hi! It would be very helpful if I could duplicate northeme-sliders, would that be a feature you could kindly add? Thanks, Matthias

    Trouble using a theme featureAug 28th, 2020
  • Hide Navigation Arrows not working

    Hi, I'm not sure why, but no matters what, the navigation arrows stay visible in the single product page. I did enable "Hide Navigation Arrows" in theme settings, but I can still...

    Trouble using a theme featureJul 24th, 2020
  • Video behaviour as project featured image

    Hi, I'm trying to make my home page lighter, but I really want to use a couple of .gif as featured images for some projects. I tried all the possible compression, but...

    Trouble using a theme featureJul 22nd, 2020
  • Cart background color

    Hello, how can I change the background color of the little basket drop down list? I checked in Northeme > Theme options > Skin & Colors... tried all sorts, but nothing I...

    Trouble using a theme featureJul 22nd, 2020
  • Product page issues

    Hello, I literally just renewed the licence and upgraded the Reframe + template on my website. I've got problems I didn't have before (v3.0) with the product page: 1) The main product...

    Bug reportJul 22nd, 2020
  • How to center portfolio project title on a page

    Right now I am using in the name of the portfolio project title to center it on the portfolio pages on my site above the roles and the team copy. I have...

    Bug reportJun 1st, 2020
  • Categories shop page

    Hi! I have configured my shopping page to show the categories with thumbnails. I would like to change the color of the thumbnails overlay and I can't find it in style.core.css. Can...

    Trouble using a theme featureMay 25th, 2020
  • Shop page

    Hi again! Is it possible to display the attributes of a product all the time? I would like to prevent the client from clicking to see the attributes. Sorry if my English...

    Trouble using a theme featureMay 21st, 2020
  • Reframe Plus Sticky Nav

    Hello, I would like to add a sticky header to my Reframe Plus Theme. Do you have any tipps on how to achieve that? Thanks, Simon

    OtherApr 12th, 2020

    I would like to know how to make the landing page with the nice slider feature but without any possible scrolling as the Original Demo site. Somehow this changed once I started...

    Trouble using a theme featureMar 23rd, 2020
  • Litespeed cache - CSS minify and async causing problems with full page display

    Hi Mert, just to let you know that Litespeed cache plugin causes problems with the following options active: - CSS minify - CSS async loading - Generate critical CSS in background. The...

    Bug reportMar 17th, 2020
  • Slider Mobile Formatting

    Hello, I have Reframe Plus, using the built-in background slider as my front page. It looks fine on desktop, but the images I have selected do not resize for mobile. When looking...

    Trouble using a theme featureFeb 14th, 2020
  • Product Word Excerpt seems not to work

    In the product gallery I hope to have an excerpt of the product description text on the gallery page. But either I can not find how this is done or? So, I...

    Trouble using a theme featureFeb 1st, 2020
  • About blog posts

    hi there in my site section Blog it is supposing to show only thumbnails on Blog, and I see a full post and I can't remove it. can you please help me...

    Bug reportJan 30th, 2020
  • Portfolio categories

    Hi I would like to exclude one category from portfolio page: Currently is is showing ALL categories, but I would like to exclude category "Spatial planning", since my client wants to...

    Trouble using a theme featureDec 6th, 2019
  • Simplifying Portfolio Page

    Hi I've attached an image of my current portfolio page, before I add more images I'd like to make the page as 'clean' as possible, with no distractions. I can't work out...

    OtherNov 26th, 2019
  • Not Compatible with the Plug In Yoast SEO

    Hello, Reframe with the new Version of WP is not Compatible with the Plug In Yoast SEO ... Can you fix it?

    Bug reportNov 15th, 2019
  • social media buttons

    Hi Mert, How do I remove social media buttons from mobile menu? I would like them only to appear at the bottom of my page, which they are, but not under my...

    Trouble using a theme featureOct 30th, 2019
  • category tags color

    Hi on single portfolio page, how can I change category tag color to lighter grey? Thanks a lot Krõõt

    OtherOct 21st, 2019
  • Formatting issues

    Hi Mert - I have a few more questions below. 1. For mobile layout, is it possible to 'post grid to single column' for one page (the home page), and not the...

    OtherOct 18th, 2019
  • Translating portfolio with WPML

    Hi I am trying to translate portfolio items with WPML, but for some reason there are no images on translated version of portfolio item. Text is translated, but no images. How can...

    Trouble using a theme featureOct 17th, 2019
  • Portfolio titel size

    Hi On mobile on portfolio page thumbnail title does not fit on thumbnail. Is it possible to make font size smaller on mobile view? Thanks Krõõt

    Trouble using a theme featureSep 22nd, 2019


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