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Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.

WP THEMES Workality Plus
WordPress theme support questions

  • Social media icons and custom HTML content no longer working in footer

    Hi Northeme My social media icons and custom HTML content are no longer working in the footer. If I change the social media icons to display on the header they work....

    Setup / InstallationFeb 12th, 2018
  • Fatal error:

    I updated everything (plugins, theme, etc) last night and this morning one of my sites gives me this: Fatal error: Call to undefined function is_shop() in /home/sarnic3/ on line 403 Help? This...

    Setup / InstallationFeb 9th, 2018
  • Sidebar always on the left

    I have configured the sidebar on the left, but when I enter a post it is displayed on the right. What is the solution so that the sidebar is always in the...

    Setup / InstallationFeb 2nd, 2018
  • Workality+ and WP White Screen of Death

    Hi, I just downloaded Workality+. My Wordpress is the newest version but when I try to activate Workality (or even just a live preview) I get the White Screen of Death. I...

    Setup / InstallationJan 31st, 2018
  • Image on Facebook post

    hello mert, when I create a post facebook with the appropriate button on my works pages, on FB is used always the image of my logo "stefanoeccherdesign" (the one at the top...

    Setup / InstallationJan 23rd, 2018
  • Random Ordering

    Up until now I worked with the Workality lite Theme, which had the option to display all works in a random order, every time you refresh the page, but I struggle to...

    Setup / InstallationJan 21st, 2018
  • Category Box has disappeared from Screen Options

    Categories has disappeared in my screen options when I try to add a new project under my Portfolio. Strangely enough on the sidebar menu when I click 'Portfolio', there is a slight...

    Setup / InstallationJan 6th, 2018
  • Update to V2.5.6 has caused my site to be extremely slow

    Yesterday I updated my Workality Plus theme as well as my version of WordPress, and it appears that something has broken. My website takes an extremely long time to load, and my...

    Setup / InstallationDec 29th, 2017
  • change footer

    How do I remove "© 2015 Workality Plus WordPress Theme by Northeme" from the footer?

    Setup / InstallationDec 25th, 2017
  • full width theme option

    can the theme be configured with full width?

    Setup / InstallationDec 25th, 2017
  • Embeds Displaying as Blockquotes

    Hello, I am suddenly seeing all embedded Twitter and Facebook posts as blockquotes, whether I use just the social post URL or embed the full script. Example: Contrarily, Youtube embeds continue...

    Setup / InstallationDec 22nd, 2017
  • import failed

    When I imported the demo content it said: IMPORT FAILED ! There is a script conflict caused by a 3rd party plugin or WordPress version. Please update your WordPress to the latest,...

    Setup / InstallationDec 22nd, 2017
  • Need Help

    I need your help please check out the screenshot link below

    Setup / InstallationDec 7th, 2017
  • Portfolio grid posts order

    Hi, Is there any option/code hack to display portfolio grid in reverse order? By default in theme, first item in grid is oldest and last in gird is newest added. I want...

    Setup / InstallationNov 30th, 2017
  • I have downloaded update

    My theme will not update?

    Setup / InstallationNov 29th, 2017
  • Portfolio page disapears after editing

    Hello, Under my WORK section the project 'Crux collection' has disappeared after I tried to update my SEO with Yoast SEO pluggin. Now the page is missing (it's still visible and editable...

    Setup / InstallationNov 11th, 2017
  • Visual Composer Services List bug

    The text field when creating a service is said to support HTML, but whenever I write test in it, all text just disappears (in preview and when saved). It only works in...

    Setup / InstallationNov 7th, 2017
  • slow website loading on all browsers

    Hi, I'm becoming very nervous to see that my website loads very very slow! How to improve this? It takes way too long to load for my clients to wait. Thanks...

    Setup / InstallationOct 10th, 2017
  • Error after update

    After update one of my pages give this message of error: Fatal error: ob_start() [ref.outcontrol]: Cannot use output buffering in output buffering display handlers in /home/storage/b/74/43/edumorcillo/public_html/edumorcillo/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php on line 472 Link:

    Setup / InstallationOct 8th, 2017
  • Activated Navigation

    Hello, Can you tell me why the page called "HAPPENING" is activated when I click on a project/post? I would like to have PROJECT activated if a project/post is clicked open,...

    Setup / InstallationSep 16th, 2017
  • Post Sharing Buttons: Instagram

    Hello! Only a question about the subject: is it possible to use the Post Sharing Button of Instagram in: Theme Options --> Appearance --> Post Sharing & Social Media --> Post Sharing...

    Setup / InstallationSep 13th, 2017
  • Mailing list Plugin

    Hi Mert, I wanted to know the name of the plugin you use for mailing list on Northeme? Thanks, Tosin

    Setup / InstallationSep 5th, 2017
  • Demo download and install

    So I finally succeed to set up for having requirement to install the demo. I proceed to the download. It was written it was a success. But unfortunately in page I don...

    Setup / InstallationAug 24th, 2017
  • Chmod for upload when want instal demo : Hi, I can not change the permission to upload repertory, I got the same problem when I was in need to update the theme. I had to do it manually. Now...

    Setup / InstallationAug 20th, 2017
  • Workality tag results as posts, not search results?

    (Thanks in advance for the tremendous support of Workality!) Is there a way to display tag results (i.e. when I click on a tag at the bottom of a portfolio post) as...

    Setup / InstallationAug 18th, 2017


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