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import failed

Case ID #5110   -   Setup / Installation

When I imported the demo content it said: IMPORT FAILED !
There is a script conflict caused by a 3rd party plugin or WordPress version.
Please update your WordPress to the latest, disable plugins and make sure the theme installed properly.
Then we clicked "here" and nothing happened. Now we've got some of the content but the home page is apparently missing. How do we proceed with importing the demo content without duplication? Please advise so that we can start working on the website. Thanks. We found a bunch of other pages like : About me, Portfolio, Contact, Blog, CV, Gallery and Team and a few posts as well.
Media seems to have downloaded, but other things are missing I guess.

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