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Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.


WP THEMES Madrigal
WordPress theme support questions

  • visual composer update

    hi, i can't update visual composer every time i try to update it to version 4.12 it says that the update was successful but it still says version 4.11. i tried deactivate...

    Setup / Installation
  • Feature image not working

    hi, after wp 4.6 update i can't set feature image. when i select and image and set it as feature image it shows up ok but when i click publish/update it disappears....

    Setup / Installation
  • Page Cover/Hero HTML

    Hi Mert, I'm just wondering where I might find the markup for Page Cover/Hero. I'd like to add a div to it and can't seem to find it in any of the...

    Setup / Installation
  • PageCoverHero

    Hi Mert, What do i wrong? i couldn't see any slider on my pagecoverHero It´s activate, load…but any slider is shown at the hero place….? Page even on PortfolioPage http://www.36grad.ch/portfolio-page/ http://www.36grad.ch/work/chesa-erica-engadin/ Love...

    Setup / Installation
  • madrigal portfolio remove Custom field

    Hello, respect to the documentation, when editing a portfolio single post, i don't see the post settings >layout type options. However I want to hide the column with the custom fields (Client...

    Setup / Installation
  • Links in "Additional Fields and Options" look broken

    Hi Mert, Finally getting around to using this theme and migrating to wordpress- super crazy process! We spoke previously about the embedding of links to credits in Additional Fields and Options area......

    Setup / Installation
  • Release notes

    Hi Mert, where can I find release notes / implemented features / bug fixes for product updates? Looking forward to your reply, Gus

    Setup / Installation
  • Portfolio initial thumbnail animation fade in

    Hello, how can i disable the initial "fading up" animation on a portolio page template? So the thumbnails simply sit there and do not move up when loading the page. all the...

    Setup / Installation
  • Social media icons on Mantainance Mode

    Hi, I wonder if social media icons can be incorporated in Mantainance mode? I am looing to keep communication open with our visitors by inviting them to check our social media channels...

    Setup / Installation
  • Javascript issue in adding additional custom fields to portfolio projects

    Hi, 1. I am adding in lots of portfolio projects but recently (I think since upgrading) I am not able to press the "+ add new field" button in the add new...

    Setup / Installation
  • Related Projects

    Hi Mert, As default, on single portfolio pages, the related projects load, then transition out, then transition back in upon scrolling down. Is it possible to eliminate the transition out and in,...

    Setup / Installation
  • Error with instaling demo

    Some problems during installind demo data http://prntscr.com/bg20nu Requirements are ok http://prntscr.com/bg20xm

    Setup / Installation
  • Images displaying twice in product gallery

    Hi Mert Just noticed that when setting the option to display the single post (product) shop gallery as a list it displays each image twice instead of once? Any ideas? Many thanks!

    Setup / Installation
  • Lightbox thumbnail styling

    Hi. I love the latest update. I would like to be able to alter the border and height of thumbnails in the lightbox. All my images are 16:9 for video, so how...

    Setup / Installation
  • Cloud.Typography

    Hi! Is it possible to use Hoefler & Co's Cloud.Typography in this theme? If so, is there any documentation in how to set it up? Thank you!

    Setup / Installation
  • Mobile layout not resizing single page site

    Hello Mert I'm currently trying to build a single page site with Madrigal, everything looks great on desktop!! but on mobile this isn't the case, with content and text headers being cropped/cut...

    Setup / Installation
  • Social Icons not appearing in Header, pages not appearing in sidebar

    Hello Mert I'm having trouble getting the social icons to appear in the header, even after setting this in the options? the sidebar menu also doesn't seem to show any pages, just...

    Setup / Installation
  • Blog Page Cover/Hero in 2.2. Update

    Hi Mert, I just updated to version 2.2 and am no longer able to access Page Cover/Hero settings for blog posts. It's still there for new and published pages, but not for...

    Setup / Installation
  • Front Page displaying posts at bottom of screen

    Hey Mert Probably an obvious reason, but I'm getting the top of my featured images appearing at the bottom of my page cover on my Front Page, so instead of scrolling to...

    Setup / Installation
  • Northeme lightbox and zoom?

    Hi Mert, I have discovered that using the lightbox on single work pages is not zoomable on my iPhone 5s which is not optimal for showing artwork. People want to zoom and...

    Setup / Installation
  • thumbnail rollover

    Hi Mert, I updated to new WP en Madrigal versions yesterday. For some reason the thumbnail rollovers are not working anymore. I tried changing some settings in the main theme admin panel...

    Setup / Installation
  • Footer text - email link

    Hi Mert How do I add my email address as a clickable link to the footer text? Cheers Gary

    Setup / Installation
  • Menu styles

    Hello, I wanted to see what it might take to change a style of the current menu item. For example, I would just like to make the entire menu bold, but it...

    Setup / Installation
  • Lightbox not working properly

    Hi, I want to show lightbox images in full screen to fit the height of the screen. However no matter what option I select it always show a smaller image with padding...

    Setup / Installation
  • Removing the Live demo?

    I've downloaded the Live demo to try to figure out how to create that landing page featured. But now I can't seem to get rid of the live demo all in one...

    Setup / Installation

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