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Support Forums

Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.


WP THEMES Madrigal
WordPress theme support questions

  • JPG compression

    Hi, sorry for asking this as I don't wand to cause any work but I think it is quite important and was not answered fully in the documentation. I want to optimize...

    Setup / InstallationJun 14th, 2017
  • Featured thumbnail not working correctly on facebook

    Hi, I set a featured image on my homepage page. www.ulistern.com But facebook pulls images from the page which I already deleted. I know that you have to scrape info on https://developers.facebook.com/tools/debug/sharing/...

    Setup / InstallationJun 14th, 2017
  • Background image flickers briefly when pulled down

    Hi, on Safari (other browsers work fine) the background image on the front page flickers briefly when being pulled down. Any idea how to fix this? Current Wordpress, Northeme, Safari and Mac....

    Setup / InstallationJun 14th, 2017
  • deactivate Links on listening page

    Hi Mert, you promised me to fix it in the next release. I updated it today.... but the external Link doesn't work ? Or i do it wrong? http://www.36grad.ch/partneruebersicht/ http://www.36grad.ch/wp-admin/post.php?post=2312&action=edit Mert D....

    Setup / InstallationJun 12th, 2017
  • How to put slideshow in hero/header?

    Hi How can I get the slideshow to work in the hero/header? If this can only be done with the slider Revolution can you please send me a link that explains how...

    Setup / InstallationJun 9th, 2017
  • deactivate Links on listening page

    Hi Mert, a spezial question. for the moment I haven't got more information for the site "partners-overview" http://www.36grad.ch/partneruebersicht/ if we get more and more Jobs with the parnters we would like expand...

    Setup / InstallationMay 24th, 2017
  • Headline change to italic

    Hi Mert, whats happen... die Fonts of the Desktopversion are suddenly italic?? Mobileversion is still fine. Whats happen? loog at: http://www.36grad.ch Thank you Markus

    Setup / InstallationMay 24th, 2017
  • Errors on the pages of the MailPoet plugin

    I installed the MailPoet plugin to send a newsletter to subscribers Wordpress. The plugin generates own pages: thank you, subscriber account, and unsubscribe. Each of them displays the same two lines: Warning:...

    Setup / InstallationMay 23rd, 2017
  • One-page layout

    Hi Northeme. How do I get my website to be "one-page". Isn´t it possible to have multiple pages come after another in a "one-page-layout" downwards on the page? I am thinking with...

    Setup / InstallationMay 17th, 2017
  • Hi update and...

    Hi Mirt, After update to 2.4.4, social buttons icons have desapeared from article from my blog, I va not change any option. I do not undernstand. I f you want to connect...

    Setup / InstallationApr 28th, 2017
  • 100% full height in store page

    Hi Mirt, When I activate 100% full height in store page, enable full width in hero scene option, it doesn't works, hero scene stay at 90% of height. Is there a solution...

    Setup / InstallationApr 28th, 2017
  • How do I hide Project Title On portfolio gallery page?

    I am using the madrigal portfolio demo and I just want to know how to hide the project titles and category underneath each thumbnail on the gallery page? Thanks

    Setup / InstallationApr 24th, 2017
  • Parallax on Ipad

    Hello Mirt, Hello, I d like to know what is the solution to use parallax effect on ipad, mobile, because it never works ; at this time I am using " intense"plugin,...

    Setup / InstallationApr 18th, 2017
  • mobile issue: blank until refresh

    Hi Mert, My second (and last) question for today: when I navigate to certain pages using the mobile menu, the pages show up blank. The strange thing is that when I refresh...

    Setup / InstallationApr 3rd, 2017
  • randomize gallery

    Hi Mert, Is there a way I can randomize the order of images in the built-in Northeme Gallery? Hope so! Looking forward to your reply, regards, Gus

    Setup / InstallationApr 3rd, 2017
  • slider counter

    Hi Mert, I have a question regarding Northeme Slider. I below every slide I would like to have a two-line caption along the following lines: X / Y [image caption] Where: X...

    Setup / InstallationMar 24th, 2017
  • product page

    Hello! When I'm on the product page (for exemple: http://noixdecoquette.ch/shop/antigone-a-dos-an82/) , and I want to see other product without returning to the menu, normaly i't possible to switch of product with the...

    Setup / InstallationMar 15th, 2017
  • Alignment listing page

    Hi Mert, thanx for your little hack with the Slidershortcut at the listing page. Feb 21, 2017 10:08AM GMT it works... but the alignment to the row next is fail. See http://www.36grad.ch/produktuebersicht/...

    Setup / InstallationMar 8th, 2017
  • Post-Format

    Hi Mert, on BLOG you have the option to select the format of the page (like gallery/picture/link/video...) on a self created taxonomy sites you haven't ad this option? I want to have...

    Setup / InstallationFeb 20th, 2017
  • archive posts category

    hello, Benjamin from Paris, France. I don't know why, page hero doesn't works on some of my posts category page, is there a solution ? These are my settings http://hpics.li/018d10d My website...

    Setup / InstallationFeb 16th, 2017
  • @fontface Management

    Hello. I'm looking to start from scratch with my Madgrigal customizations. Is it possible to delete @fontface files I've uploaded and not have them be selectable in the @fontface section? Thanks and...

    Setup / InstallationFeb 1st, 2017
  • Updates / Demo Installs not possible

    Hi guys! The automatic updates nor the demo installer works with Madrigal theme. I am a happy customer but this is a little bit odd. Both are hanging with the reply "uploads"...

    Setup / InstallationJan 29th, 2017
  • visual composer

    Hi Mert, I promised to get back to you regarding the margins in visual composer. When I added the CSS, I noticed the problem I signaled initially was solved. I did notice...

    Setup / InstallationJan 24th, 2017
  • Custom width of single post

    Hello ! I would like to enlarge a little 'single post' in my blog, can you give me the good css fot it please ? Thank you, Benjamin.

    Setup / InstallationJan 18th, 2017
  • Parallax header picture

    Hello, Is it possible to realize a parallax header picture ? With a plugin ? Regards, Benjamin.

    Setup / InstallationJan 17th, 2017

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