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Support Forums

Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.

WP THEMES Madrigal
WordPress theme support questions

  • Site titles

    Hi, I'm running Madrigal on a site right now. I'd like to make both site and page titles identical in all situations. Right now, the site title reads like so: Index -...

    Setup / InstallationJan 16th, 2017
  • Images Sizes Media

    Hello team, my blog is loading very choppy due to larger image sizes (needed) for light gallery. I would like to implement a split between light gallery href and src image version....

    Setup / InstallationJan 10th, 2017
  • margins visual composer

    Hi Mert, sorry to bother you again after all this time about the 'visual composer margin issue'. When I compose a regular page (i.e. 'contact' or 'about us'), visual composer works perfectly...

    Setup / InstallationDec 27th, 2016
  • Icon shortcode with social media link

    Hi, Hopefully an easy one. I'm adding an icon from the shortcodes section on pages but can't work out how to get that icon to link to a social media page. At...

    Setup / InstallationDec 24th, 2016
  • hide "related themes" on portfolio post

    I can't find a way to hide on portfolio post the three related themes link appearing on the top of pictures on certains posts, not even alla. thanks

    Setup / InstallationDec 21st, 2016
  • Mobile Menu Background Colour

    Hi there, how do I go about changing the mobile menu background color? Ive been looking for the option in Skins & Colours and I can't find it. I tried looking for...

    Setup / InstallationDec 15th, 2016
  • Facebook issue prettySocial.js (nor.common.js)

    For the next theme update, I recommend to change the prettySocial plugin. It has an issue with Facebook not accepting the data fields parameters as before (seems that they changed their API...

    Setup / InstallationDec 3rd, 2016
  • Inserted Video displays blank space top and bottom

    I've inserted a video which is 1920 × 410. There is a bunch of blank space top and bottom. When I use inspect it says it is the default size which is...

    Setup / InstallationNov 22nd, 2016
  • upload content, cannot show in website.

    Mert, After I added a few new projects in portfolio page, the new content still cannot show in the website.It seems like there is a delay for the uploading content on the...

    Setup / InstallationNov 13th, 2016
  • Social Icons not appearing in footer or header?

    Hello Mert I'm having trouble getting the social media icons to appear in the footer or the header, I have set them up in post sharing/social media using Font Awesome icons and...

    Setup / InstallationNov 4th, 2016
  • visual composer, margins

    Hi there Mert, I have a few observations / questions regarding Visual Composer and SEO: I haven't used Visual Composer since it became an integral part of the themes because I noticed...

    Setup / InstallationOct 20th, 2016
  • Not change font in top menu, not visible footer

    Hello, I have a problem with the change of font, none the changes do not take effect and there is no footer, I have divided into 4 segments and inserting there something...

    Setup / InstallationOct 18th, 2016
  • Question Regarding Categories Menu

    I can't seem to find a way to delete it all together. This way I just have the northeme main and the northeme mobile.

    Setup / InstallationOct 3rd, 2016
  • Tag listing pages

    Hello team, I have a small but persistent issue that I can’t get ahead of as it seems. It is concerning the “tags”, more precise the pages where post are listed when...

    Setup / InstallationSep 17th, 2016
  • Blog listing Page Issue since 2.3.1

    Hello team, related posts categories solved (thanks for that!) yet you seem to have created a new unexpected issue. On my blog listing page: http://www.seifertfragments.de/blog/ the text content of first post is...

    Setup / InstallationSep 12th, 2016
  • External author on Facebook share

    Where can I change the (external) author that is introduced as “by Northeme” in the Facebook share dialog that opens on Facebook Share button. Obviously this should not be “Northeme” but the...

    Setup / InstallationSep 11th, 2016
  • Footer menu

    Hi, Is there a way to relocate the main navigation to the footer? Not only that, but I want the menu to be normal — that is, going horizontal, rather than vertical,...

    Setup / InstallationSep 5th, 2016
  • bug script loading

    This seems to be a bug. Does not found script: query.fullpage.min.js because url has a strange “.map” added. (I checked that original script without .map is in the correct folder): http://…/wp-content/themes/madrigal-master/framework-extend/scripts/jquery.fullpage.min.js.map

    Setup / InstallationAug 27th, 2016
  • Menu is not visable

    Hi there, I can't seem to see my menu up the top left like it is on your demo. All i can see is the search icon and no about, blog etc......

    Setup / InstallationAug 25th, 2016
  • Project text field problem

    hi, when i create or edit a portfolio project the text field doesn't work. when i add a project and add a text field the box shows up but it has no...

    Setup / InstallationAug 18th, 2016
  • visual composer update

    hi, i can't update visual composer every time i try to update it to version 4.12 it says that the update was successful but it still says version 4.11. i tried deactivate...

    Setup / InstallationAug 18th, 2016
  • Feature image not working

    hi, after wp 4.6 update i can't set feature image. when i select and image and set it as feature image it shows up ok but when i click publish/update it disappears....

    Setup / InstallationAug 18th, 2016
  • Page Cover/Hero HTML

    Hi Mert, I'm just wondering where I might find the markup for Page Cover/Hero. I'd like to add a div to it and can't seem to find it in any of the...

    Setup / InstallationAug 9th, 2016
  • PageCoverHero

    Hi Mert, What do i wrong? i couldn't see any slider on my pagecoverHero It´s activate, load…but any slider is shown at the hero place….? Page even on PortfolioPage http://www.36grad.ch/portfolio-page/ http://www.36grad.ch/work/chesa-erica-engadin/ Love...

    Setup / InstallationAug 4th, 2016
  • madrigal portfolio remove Custom field

    Hello, respect to the documentation, when editing a portfolio single post, i don't see the post settings >layout type options. However I want to hide the column with the custom fields (Client...

    Setup / InstallationJul 26th, 2016


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