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Memory limit isn't updating in theme

Case ID #5369   -   Setup / Installation

Hi. In the requirements page I have memory limit set at 40M. I've already asked my hosting provider to allow for larger and they have set it at 128M. I have also gone to the wp-config.php file and added a line specifying the new memory limit of 128M. However in the theme page it isn't changing. I've cleared cache, restarted the computer, clicked on save changes (though I've changed nothing) in the Edit page of the website hosting options, and nothing makes that memory limit change.
I found an article in Northeme support which is similar to mine, and it worked for this other person, but it's not working me.
https://northeme.desk.com/customer/portal/questions/16280782-time-limit-stuck-at-4-mb
Any chance you could give me some ideas?
Thanks very much. Without this I can't update the plugins.

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